Countrywide's Mozilo "Disgusted" By Homeowners' "Form Letter" Pleas For Help; Sets Off Furor

In California, The Los Angeles Times reports on the furor set off by Countrywide chief Angelo Mozilo when he clumsily hit "Reply" instead of "Forward" on an email from a homeowner seeking help in saving his house:

• Apparently clicking "reply" when he meant to hit "forward," Countrywide Financial Corp. Chairman Angelo Mozilo ignited an online furor Tuesday by describing a mortgage customer's plea for help as a "disgusting" example of form letters inundating the Calabasas home lender. Mozilo's e-mail rocketed back to the customer, Daniel Bailey Jr., who had asked Countrywide to modify the terms of his loan so he wouldn't lose his home of 16 years.

• Much of the language in Bailey's message to Countrywide was borrowed from a form letter available at the website LoanSafe.org, a coaching service for troubled borrowers. Bailey, who says he operates a photo studio, posted his e-mailed exchange with the lender on a LoanSafe forum.

• His original e-mail was sent to 20 Countrywide addresses, including Mozilo's. Such mass e-mails have overwhelmed e-mail boxes at Countrywide, disrupting its operations and prompting Mozilo's heated response, the company said. "This is unbelievable," Mozilo said in his e-mail. "Most of these letters now have the same wording. Obviously they are being counseled by some other person or by the Internet. Disgusting." The reply touched off debate on housing websites.

For more, see Countrywide Financial Chairman Angelo Mozilo's e-mail sets off a furor (He calls a borrower's plea for help a "disgusting" example of form letters inundating the Calabasas mortgage lender).

Go here for the e-mailed exchange with Mozilo on a LoanSafe forum.

See also, The Wall Street Journal Blog: Oops! Countrywide Chairman Mozilo’s ‘Disgusting’ Email.

Go here, Go here and Go here for more on other Countrywide problems with consumers.