Unsatisfied Customer Of Loan Modification Firm Is Out $1,300, Tells Her Story

In Allentown, Pennsylvania, The Morning Call reports:

• Susan Wood needed help. She fell behind on her mortgage and her Allentown home was going to be sold at sheriff's sale. [...] Thinking she lacked the power to renegotiate with her mortgage holder personally, Wood accepted an offer of help from Uoninc of Wilkes-Barre.

• It bills itself as a ''loss mitigation'' firm, but Wood lost money by hiring it. A year later, her mortgage has been reworked, but not by Uoninc. The company did contact Countrywide about a loan modification. But when it came time to close the deal, Wood said, Uoninc disappeared with her money. Wood missed the spring deadline, then renegotiated with Countrywide on her own in August.

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• Wood feels she didn't get anything for the $500 she paid Uoninc. And she still hasn't received a refund of $800 in ''escrow'' money she paid the firm. Wood was told Uoninc needed that for closing costs.

For more, see Mortgage 'help' only dug the hole deeper.