Homeowner In Foreclosure Accuses Loan Servicer Of Jerking Her Around; Firm Backs Off After Letter From Local TV Consumer Reporter

In Charlotte, North Carolina, WSOC-TV Action 9 News reports:

• [C]rystal Price is like so many homeowners who've fallen behind on payments. In 2007 she was three months behind when her mortgage company gave her bad news. "They told me my home is up for foreclosure,” she said.

• But to save her home, Price entered into a stipulation agreement with her mortgage company. She paid $1,005 for a year and a half, nearly 300 dollars more than her normal payment. She said the company told her that would catch up the loan. But after following that payment plan, Litton told her she was still three months behind.

• “They couldn't give me a reason why. They just told me to look at my payment history to see how that money was applied to the account,” she said. Prince said she looked at the payment history and again talked with Litton loan officers but still got no answers. Price reluctantly signed a second stipulation agreement with Litton for $923 per month for another year and a half. She didn't agree with it, but wanted to save her home.

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• Action 9 sent Litton Loan Servicing corporate office in Houston, TX a letter. No one responded, but Price was informed Action 9 was not authorized to speak for her. However she was told the company would reapply $1,514 to her account to bring her loan current.

For the story, see ACTION 9: Woman Has Problem With Loan Company.