Friday, August 05, 2011

Suit: BofA Harassed Widow w/ Repeated Calls To Speaker Phone During Hubby's Wake To Collect Debt, Failing To Give Her 30 Days To Sort Out Affairs

In Honolulu, Hawaii, Courthouse News Service reports:
  • A widow says Bank of America cruelly harassed her during her husband's wake, making repeated dunning calls to a speaker phone set up for condolences, though the bank knew her husband had just died, and that it would get its money as soon as she received her life insurance check.

  • Deborah Crabtree sued Bank of America Home Loans Servicing, Bank of America, and Countrywide Home Loans on 16 counts, including unconscionability, bad faith, outrage, misrepresentation, unjust enrichment and violations of state laws.

  • She says the bank called her "incessantly every day" after her husband died. During the wake at their home, she says, she and her children had set up a speaker phone to receive condolence calls. She says the bank called "every 15 minutes during the wake," broadcasting "throughout the house, stating, 'This is Bank of America, and we are calling to collect with regards to a debt.'"

  • Crabtree says that other companies granted her requests for 30 days to get her husband's business affairs in order, and her life insurance money - but not Bank of America.

  • She says the bank's collectors called throughout the wake, "every 15 minutes, forcing plaintiff, her son, Daniel, or her daughter, Tracy, to rush to the phone to hang it up before the message was broadcast throughout the house again."

For more, see Widow Says BofA Dunned Her at Wake.

For the lawsuit, see Crabtree v. Bank of America Home Loans Servicing, L.P., et al.