Media Intervention Clears Up Another Mortgage Servicer Screw Up That Left Victimized Homeowners Fearing Foreclosure

In Tulsa, Oklahoma, KJRH-TV Channel 2 reports:

• Every time the phone rang at the Beeghlys the last few months, they panicked. They say chances were good it was their mortgage company, making collection call after collection call. [...] Lindsey and Eric say CitiMortgage insisted they had missed four monthly payments this year. The Beeghlys were told their automatic payments had been declined because of insufficient funds in their bank account. Yet their bank statements showed those payments had cleared. "They lost four payments of ours." And each time, Lindsey says they felt pressured into making another payment, afraid they might be forced into foreclosure. [...] Essentially, the Beeghlys made two house payments for each of those four months, causing several bounced check charges from other payments they had to make every month. And even though Lindsey says she sent the mortgage company the proof that those original payments and cleared their bank several times, it didn't help. "It's just a lot of hassle that we shouldn't have had to deal with for a problem that wasn't ours."

• So Lindsey finally called the 2News Problem Solvers and we contacted CitiMortgage. They assigned a specialist to work directly with the Beeghlys to help solve the problem surrounding their home mortgage. And things started to happen quickly. "It was taken care of, they refunded us for the four full payments." Lindsey says in amounted to four thousand bucks in all, including all those bounced check charges. And the mortgage company wrote letters to the credit bureaus to clear up the Beeghly's credit report. CitiMortgage told Lindsey they eventually discovered those four missing payments had been sent to the credit card division, even though the Beeghly's don't have a credit card with them. "It's a huge burden lifted off us." And they no longer panic everytime the phone rings.

For the story, see Missing Mortgage Payments.